Your order is usually shipped in one business day after payment is received. If the payment is received before 2pm (EST) of North American Time, your order is usually shipped on the same day. Orders placed on weekends will be shipped on next Monday.
Frequently Asked Questions
1. Do you ship to my country?
Answer: We ship to almost every country in the world. If you can successfully place an order on our website, it means that we can ship to your country. It is our promise that your order will be delivered and delivered timely.
2. How much is the shipping fee?
Answer: The shipping fee varies depending on your country. For most countries, we charge a flat shipping fee (15 US dollars) for USPS First-Class mail. It usually takes about 2 weeks for shipment to arrive. For some other countries in which USPS First-Class Mail is not secure, we use USPS International priority Mail. It costs more than the First-Class Mail, but the shipping time is shorter. In addition, USPS International Priority Mail has tracking information that ensures the package is not lost during shipping. First-Class Mail does not have complete tracking information.
To find out how much shipping fee you need to pay, you can simply add your products to the Shopping Cart, select your country on the Checkout page, and you will see the shipping cost automatically calculated for you.
3. I am in Europe. Do I need to pay any VAT (tax)?
Answer: You do not need to pay any VAT because we have a fulfilment centre in Europe. If you ever need to pay VAT, please show us your receipt and we will refund you the VAT amount you paid.
4. How to choose USPS International Priority Mail shipping method?
Answer: If you wish to receive your order faster and have complete tracking information for your shipment, you can choose Priority Shipping during your check-out. The Priority Shipping cost for most countries is a flat fee of 25 US dollars. It means we will only charge you 25 US dollars regardless of how much your order total is (Updated in Decemeber, 2018). The amount ($25) is subject to change as the shipping cost increases over time.
5. I noticed that my package was shipped, but I can't track it. Why?
Answer: If your order is shipped by USPS First-Class Mail, there will be no complete tracking information. Typically it will show when it leaves USA at Jamaica Port of USA. No additional tracking information is available once the package is outside USA.
6. My package hasn't arrived after 21 days. Can you provide any tracking information?
Answer: When your order is shipped, you will receive an email notification from us that has the tracking number of your shipment.
For packages shipped by USPS First-Class Mail, it typically takes less than 3 weeks for the shipment to arrive. In rare situations it may take longer (up to 5 weeks). If your order is shipped by USPS First-Class Mail, please be advised that complete tracking information is not available.
If your order is shipped by USPS International Priority Mail, you should be able to find the complete tracking information based on the tracking number we provided to you. Prority Mail is typically delivered in less than 12 days unless it experiences delay during customs clearance.
(COVID-19 update: We still ship orders as usual. However, the delivery time is expected to be longer than the timeline above due to COVID-19 pandemic. Thank you for your patience. Stay safe and healthy).